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Illustration: a pipeline crosses a map of square counties and selects the asset counties it passes through. Their fire and police departments appear in gray, and the ones near the line, the priority emergency responders, turn red and blue.

Priority Emergency Responder Liaison Programs

Liaison Services

Comprehensive Solutions for Pipeline Public Awareness, Digital Media Services, Structure Data Intelligence, Damage Prevention and Liaison Services.

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Introduction

An innovative approach to emergency responder liaison

Enertech's mission to “Alleviate the Burden” consists of three key pillars: Customer-Centric Excellence, Pioneering Innovation, and Regulatory Experience.

  • Customer-Centric Excellence

    At Enertech, we prioritize your satisfaction above all else. Our dedicated team is committed to delivering personalized support and solutions, ensuring that your unique needs are not only met but exceeded. We view our client relationships as true partnerships, where your success is our goal.

  • Pioneering Innovation

    Innovation drives our approach to building solutions. We leverage cutting-edge technologies and industry best practices to develop forward-thinking strategies that set new standards for effectiveness and impact. By staying at the forefront of technological advancements, Enertech equips pipeline operators with the tools needed to thrive in a rapidly evolving industry.

  • Demonstrated Regulatory Experience

    Enertech's services are meticulously designed to address the stringent requirements of pipeline regulations. From the customer-centric involvement to seamless implementation, we guarantee that your initiatives consistently meet and exceed industry standards.

Program overview

Enertech’s Priority Emergency Responder (PER) Liaison Program connects pipeline operators with the emergency responders who would actually respond to an incident on their pipeline. Starting from your GIS data, Enertech identifies every responder in each county your pipeline crosses. Enertech then works with each County Emergency Management Agency (CEMA) to determine which responders would be dispatched to an incident on your system. These are your Priority Emergency Responders (PERs). Enertech engages PERs directly through outreach, capability surveys, and webinars. The program supports your incident response information and emergency response messaging requirements under 49 CFR 192 and 49 CFR 195.

A tiered process

PERs are identified on your company's pipeline system. This approach decreases labor hours and increases emergency responder engagement through actionable metrics.

  1. 1GIS Analysis
  2. 2CEMA Engagement
  3. 3PER Engagement
  4. 4PER Webinars
  5. 5Actionable Metrics

01 GIS Identification Process

All emergency responders in each asset county

Scroll to see how a pipeline route becomes a county emergency responder webmap.

Counties

  • Asset counties–
  • CEMAs–

Agencies in one county

  • Fire–
  • EMS–
  • Law enforcement–
  • Tribal–
  • Total–

Counts update as you scroll.Illustrative example

  1. Step 1 of 5 · Route

    It starts with your GIS shapefiles

    Asset counties are identified via provided GIS shapefiles.

  2. Step 2 of 5 · CEMA identification

    A CEMA for every asset county

    Each county the pipeline intersects is an asset county, and its CEMA is identified first. The CEMA helps determine which responders have priority response in the event of a pipeline incident.

  3. Step 3 of 5 · One county

    One asset county, up close

    The rest of this example follows one asset county.

  4. Step 4 of 5 · Responders

    Every emergency responder in the county

    All emergency responders are identified in each asset county along with the CEMA.

  5. Step 5 of 5 · Webmap

    The county emergency responder webmap

    A county emergency responder webmap is created showing the physical locations of each emergency responder in reference to the pipeline route in the county.

    Next: CEMA engagement

02 CEMA Engagement

Priority response, determined by the county

With the county emergency responder webmap complete, the CEMA in each asset county is outreached to by phone and email to review and identify which responders in their county would be PERs in the event of a pipeline incident.

The CEMA identifies PERs in its county, and Enertech adds each identified PER to the PER database. Each CEMA is invited to a webinar hosted by the pipeline operator that covers incident response information and the required emergency response messaging by CFR 192 and 195.

0 of 0 responders have priority response Illustrative

03 PER Engagement

An information exchange that runs both ways

Phone calls and emails are conducted to confirm the PER’s current contact information, complete the Capability Survey, and share the pipeline operator’s emergency response website. During this engagement, PERs are also invited to webinars covering incident response information and the required emergency response messaging by CFR 192 and 195.

Animation: Enertech staff reach out to a PER by phone calls and emails, and the PER answers each time. They request the responder’s current contact information, which the responder confirms, and the Capability Survey, which the responder completes; then they share the pipeline operator’s emergency response website and send a webinar invitation, which the responder receives.

04 Webinars

Up-to-date information on pipeline incident response

Webinars are a vital platform for PERs to receive clear, up-to-date information on pipeline incident response and regulatory information from pipeline operators. These interactive sessions cover:

  1. Product Type and Characteristics
  2. Pipeline Location Information
  3. Additional Required Regulatory Information
  4. Pipeline Operator Emergency Response Information
  5. Pipeline Operator Contact Information

Animation: PERs join a webinar while the pipeline operator presents each of the five topics in turn.

05 Actionable Metrics

Metrics you can act on

Capability Survey

Analytics from PER answers

The Capability Survey provides analytics based upon PER responses.

Share of responses by audience · illustrative data

Program Summary Report

Outcomes and recommendations

The Program Summary Report demonstrates the overall engagement, analytics, and outlines the overall outcomes and recommendations.

Illustrative report pages. Executive summary: 612 agencies identified, 348 confirmed PERs, 301 capability surveys, and 68 agencies at webinars. Outreach analytics: 31 of 38 CEMAs contacted (82%), 192 of 348 PERs contacted (55%), and capability forms from 301 of 348 PERs (86%). Capabilities: top strengths are ICS training (95%), Haz Mat training (91%), and radio communication with response partners (90%); top gaps are practical pipeline emergency training (52%), a mass evacuation plan (71%), and intrinsically safe radios (76%).

Sample pages · illustrative data

Ensights Liaison

All data and analytics in one place

Ensights is an online platform that houses all data and analytics.

  • CEMA and PER totals: contacted and no response
  • Capabilities received from PERs
  • Survey results by audience, question by question
  • Filters for program, pipeline, area, state, county, and audience
  • Program documents in one place

Recreated Ensights Liaison dashboard. It cycles between two views: the Programs view, with CEMA and PER totals, contacts, no responses, and capabilities received; and the Surveys view, with surveys by audience and the answers to a capability question.

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Let's talk about your liaison program

Our team will help you scope a Priority Emergency Responder Liaison Program for your pipeline system.