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API RP 1162 Program Services

Public Awareness

Comprehensive Solutions for Pipeline Public Awareness, Digital Media Services, Structure Data Intelligence, Damage Prevention and Liaison Services.

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Introduction

Your entire program, from plan to audit

Enertech's mission to “Alleviate the Burden” consists of three key pillars: customer-centric excellence, pioneering innovation, and regulatory experience.

  • Customer-Centric Excellence

    At Enertech, we prioritize your satisfaction above all else. Our dedicated team is committed to delivering personalized support and solutions, ensuring that your unique needs are not only met but exceeded. We view our client relationships as true partnerships, where your success is our goal.

  • Pioneering Innovation

    Innovation drives our approach to building solutions. We leverage cutting-edge technologies and industry best practices to develop forward-thinking strategies that set new standards for effectiveness and impact. By staying at the forefront of technological advancements, Enertech equips pipeline operators with the tools needed to thrive in a rapidly evolving industry.

  • Demonstrated Regulatory Experience

    Enertech's services are meticulously designed to address the stringent requirements of pipeline regulations. From the customer-centric involvement to seamless implementation, we guarantee that your initiatives consistently meet and exceed industry standards.

The public awareness life cycle

  1. 1Plan Review
  2. 2Stakeholder Identification
  3. 3Design & Translation
  4. 4Printing & Mailing
  5. 5Effectiveness Measurement
  6. 6Documentation
  7. 7Audit Support

01 Plan Development & Review

Start with a plan that holds up

Whether you're starting fresh or tightening an existing program, the plan is where compliance starts.

No plan yet

Plan Development

Our experienced staff works with you to build a Public Awareness Plan from the ground up, tailored to your assets and audiences.

Existing plan

Plan Review: Gap Analysis

We audit your current plan against API RP 1162 and show you exactly where it falls short, with recommendations to close each gap.

Gap analysis: your plan vs. API RP 1162
  • Stakeholder audiences identifiedMeets
  • Message content for each audienceMeets
  • Delivery methods & frequencyMeets
  • Supplemental enhancements consideredGap
  • Annual implementation reviewMeets
  • Program effectiveness evaluationGap
  • Recordkeeping & documentationMeets
0 of 7 elements met 0 recommendations Sample output

02 Stakeholder Identification

Identification of stakeholders along the pipeline

Scroll to see how we build a stakeholder list, from the pipeline centerline down to the last apartment unit.

Parcels

  • In corridor–
  • Address outside–

Stakeholder addresses

  • Schools–
  • Landowners–
  • Businesses–
  • Residential units–
  • Total–

Counts update as you scroll.Illustrative example

  1. Step 1 of 9 · Centerline

    It starts with an accurate centerline

    Your pipeline centerline is imported with its attributes intact and projected correctly, so every decision downstream rests on accurate geometry.

  2. Step 2 of 9 · Corridors

    Corridors built for each audience

    Once the centerline is final, we buffer it into stakeholder-specific corridors that reflect your plan and each audience it must reach.

  3. Step 3 of 9 · Parcels

    Nationwide parcel data, already in-house

    Enertech hosts a nationwide parcel dataset, so coverage along your corridor is comprehensive and doesn't depend upon an address point to fall within the corridor.

  4. Step 4 of 9 · Affected properties

    Addresses outside the corridor still count

    When a parcel intersects the corridor, but its street address doesn't, the property is affected and included.

  5. Step 5 of 9 · Schools

    Schools, by campus boundary

    A school is included when any part of its campus boundary falls in the corridor, even if the address is outside of the corridor.

  6. Step 6 of 9 · Landowners

    Vacant land has owners too

    Vacant land along the corridor is identified, and its owners are notified as landowners.

  7. Step 7 of 9 · Businesses

    Physical address and mailing address

    We use each business's physical address to confirm its geographic location and its mailing address to deliver the mailer.

  8. Step 8 of 9 · Residences

    Every residence, down to the unit

    Single-family homes, multi-family buildings, apartments, condos, and mobile home parks are all identified, unit by unit.

  9. Step 9 of 9 · The list

    Every stakeholder, accounted for

    The result is a defensible stakeholder list: every address traces back to a parcel, a corridor, and a documented rule.

03 Design & Translation

Materials people actually read

We design clear public awareness materials and translate them into the languages your stakeholders speak.

  • Design

    Brochures, postcards, and letters with the right message for each audience, laid out to be read, not skimmed past.

  • Translation

    Content translated into multiple languages so every community along your line can understand it.

Important safety information

Pipeline safety starts with you

  • Look
  • Listen
  • Smell

Recognize the signs of a leak.

811 Call 811 before you dig.

04 Printing & Mailing

Quality you can trust, from press to mailbox

Our network of North American printing and mailing partners delivers consistent quality at every stage. Each project goes through a rigorous quality control process that includes proofreading, digital and hard copy proofs, press checks, and insertion and inkjet press checks, so every piece meets your standards before it reaches the mailbox.

  1. ProofreadingCopy checked line by line
  2. Digital proofLayout approved on screen
  3. Hard-copy proofPrinted sample reviewed
  4. Press checkColor and quality on press
  5. Insertion & inkjet checkRight piece, right address

05 Effectiveness Measurement

Measure what your program achieves

RP 1162 calls for periodic evaluation of program effectiveness. We offer several survey methods and help you choose the one that fits each program.

  • Business Reply Card

    A postage-paid card that travels with your mailing.

  • Phone Survey

    Direct conversations with stakeholders.

  • Field-Level Survey

    In-person responses gathered along the line.

  • Online Survey

    Stakeholders answer online in a few minutes.

Example: reply cards returned after one mailing

Business reply cards · illustrative data

0cards returned

Illustrative business reply cards returned per week after one mailing: week 1, 112; week 2, 386; week 3, 298; week 4, 174; week 5, 96; week 6, 58; week 7, 31; week 8, 17. 1,172 total.

06 Documentation

Your program, documented and searchable

Two Enertech platforms turn program data into records you can see, search, and share.

Xchange

Xchange gives you a clear, visual picture of your stakeholder audience, so you can make better decisions about identification, geographic outreach, and spatial accuracy.

Recreated Xchange map: a pipeline and its corridor crossing a subdivision, with a point for every home, business, and landowner inside the corridor. The demo searches for a stakeholder, zooms to it, and opens its record.

  • Every audience on its own map layer, over aerial imagery with parcels, pipeline, and corridor
  • Click any point for the full stakeholder and parcel record
  • Search stakeholders and jump straight to them on the map
  • Export search results, print maps, and keep program documents in one place

Ensights

Ensights puts your program results in one dashboard. Filter by program, pipeline, state, county, or audience to see who was identified and mailed, how stakeholders answered each survey question, and which mail pieces came back.

Recreated Ensights dashboard comparing a 2025 and a 2024 program. It cycles through three views: totals identified and mailed with the buffer used for each audience, survey answers question by question, and returned mail with a 99.92% delivery rate.

  • Totals by program, audience, and pipeline, with the buffer used for each audience
  • Survey results, question by question
  • Returned-mail tracking with delivery rate and return reasons
  • Side-by-side program comparison and a document library for every program

07 Audit Support

With you before, during, and after the audit

Regulatory audits go smoother when the team that ran your program is in the room.

  1. Before

    Audit preparation

    We help organize your program records, from stakeholder lists and materials to survey results.

  2. During

    In-audit availability

    Our team is available during the audit to answer questions about your program and pull supporting documentation on request.

  3. After

    Post-audit support

    We help you respond to findings and carry any recommendations into your next program cycle.

By the numbers

Trusted by pipeline operators

  • 16Years supporting pipeline operators
  • 10,000,000+Stakeholder mail pieces delivered each year
  • 100+Pipeline operators served
  • 50States covered, plus all Canadian provinces

Contact

Let's talk about your program

Whether you need a new plan, a gap analysis, or a full-service program, our business development team will help you scope it.